Our expertise lies in knowledge extraction, knowledge mapping, and knowledge transfer

Facilitador has developed a proprietary methodology for extracting knowledge from your internal talent and transforming that knowledge into processes and tools that support greater human optimization.

If you have top performing managers or team leaders or any type of internal SME and you wish to transfer their knowledge and techniques to others, our team of experts can help you. We have been successfully helping organizations, both large and small, extract, document and transfer internal knowledge as a means of leveraging that knowledge for the benefit of the organization.

Facilitador also has a subsidiary, called performanceAgents (www.performanceagents.com), which applies our methodology specifically within contact centers. performanceAgents isolates and maps the best practices of top performing telesales and service reps in order to dramatically improve performance of both new hires and existing teams.

Please contact us for more information.