If your company is in the midst of rolling out a new software system or is updating an existing one, our experts can streamline and simplify the documentation of the process steps and best practices around usage.

We begin by completing a thorough procedural task analysis where we describe the steps needed to perform each of the tasks. This involves breaking down tasks into steps the user must perform to complete said tasks. The procedural task analysis goes beyond observable steps and observable behaviors; it includes and accounts for intellectual skills or mental steps that are components of the total task at hand.

Our mapping experts then take all of this and create visual maps that will become the raw material for any outputs created to effectively transfer that knowledge to the rest of the team.

With our "custom tailor" approach, you are in control. You decide which of our approaches best supports your learning and development needs.

We can either create and deploy complete, end-to-end solutions, (outsourcing), collaborate with your internal resources to create only those individual components needed, (a-la-carte), or equip your team with the necessary expertise to develop and deploy solutions internally (insourcing).